Refund & Return Policy

We want you to love your Pawsonalize order! If you're not completely satisfied, we offer a 30-day, no-questions-asked refund guarantee.

30-Day No-Questions-Asked Refund

You have 30 days from the date of delivery to request a full refund — no questions asked. Simply contact us with your order number and we'll take care of the rest.

How to Request a Refund

Reach out to our support team with your order number and we'll process your refund promptly. No need to explain why — your satisfaction is all that matters.

Refund Processing

Once your refund is approved, a credit will be applied to your original method of payment within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund right away.

Contact Us

Have questions? Email us at hello@pawsonalize.com and we'll make it right.