Shipping policy

At Pawsonalize, we aim to deliver your orders efficiently and securely. All orders are processed within 2–5 business days after payment confirmation. Personalized or custom-made items may require additional processing time, which will be clearly stated on the product page.

We ship to multiple locations using reliable shipping carriers. Estimated delivery times vary based on destination, shipping method, and customs clearance where applicable. Standard shipping typically takes 7–15 business days, while express shipping options may be available at checkout. Please note that delivery times are estimates and not guaranteed.

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method. Once your order has been shipped, a confirmation email with tracking information will be sent to the email address provided at checkout.

Pawsonalize is not responsible for delays caused by shipping carriers, customs inspections, incorrect addresses, or unforeseen circumstances beyond our control. Customers are responsible for providing accurate shipping details. If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. By placing an order with Pawsonalize, you agree to this Shipping Policy.

For shipping-related questions, please contact us at hello@pawsonalize.com